Privacy Policy
Last updated: June 2026.
This Privacy Policy explains how ClonesUp (“we,” “us,” or “our”) collects, uses, and protects your information when you visit clonesup.com or place an order. By using our site, you agree to the practices described here.
Information We Collect
We collect information you provide directly and information gathered automatically as you use the site:
- Order and contact details: your name, email address, phone number, and shipping address when you place an order or contact us.
- Payment information: processed securely by our third-party payment provider. We do not store full card numbers on our servers.
- Clone replacement requests: the details and photos you submit through our Clone Replacement form.
- Communications: messages you send us by email or through forms.
- Automatic data: IP address, browser and device information, pages viewed, and similar analytics data collected through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process, fulfill, and ship your orders;
- Provide customer support and handle live-arrival and replacement claims;
- Communicate with you about orders, and if you opt in, send updates and promotions;
- Prevent fraud, verify eligibility, and comply with legal obligations;
- Operate, maintain, and improve our website.
How We Share Information
We do not sell your personal information. We share it only as needed to run our business, including with:
- Payment processors to complete transactions;
- Shipping carriers (such as UPS) to deliver your order;
- Service providers that help us operate the site, analytics, and email;
- Legal authorities when required by law or to protect our rights.
Cookies and Analytics
We use cookies and similar technologies to keep your cart working, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect site functionality.
Data Retention
We keep your information for as long as needed to fulfill orders, provide support, and meet legal, tax, and accounting requirements, after which it is deleted or anonymized.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of marketing or the sale or sharing of your data. To make a request, email us at info@clonesup.com. We will not discriminate against you for exercising these rights.
Age Requirement
Our products and services are intended only for adults 21 years of age or older. We do not knowingly collect information from anyone under 21.
Data Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
Third-Party Links
Our site may link to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The “last updated” date above reflects the most recent revision, and continued use of the site means you accept the changes.
Contact Us
Questions about this Privacy Policy or your data? Email info@clonesup.com.
This policy is provided as a general template and is not legal advice. We recommend having it reviewed by a qualified attorney to ensure it meets the laws that apply to your business.